Return & Shipping Policy

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.

SHIPPING TO U.S. ONLY!

RETURNS/EXCHANGES

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ALL SALES ARE FINAL! NO REFUND OR EXCHANGE! 

Shipping

Processing takes 3-5 Business days after payment is received. Processing occurs Monday-Friday excluding holidays. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Shipping will take 7-10 business days (US ONLY).

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package according to email instructions.

If you did not receive your order once the tracking number has been sent out (which means the order was dropped off at the shipping carrier for shipping) you would need to contact the shipping carrier directly Ebonee Monae Collection is no longer responsible for packages not received after a tracking number has been issued nor will we issue a refund OR replacement. Signature is required to show confirmation of the order being received. If you decided to opt out from signature confirmation  you are at your own risk and Ebonee Monae Collection will not be responsible!

By placing your order with us you are agreeing to all of these terms and conditions.

Our Business Hours Are Monday-Friday 10AM-6PM and Saturday 12PM-5PM CENTRAL TIME.

Sundays-CLOSED

If you have any questions please feel free to contact us at customerservice@eboneemonae.com.